Your call answered by a live person! How cool is that?

In today's world, how often do you call a business and are forced to find your way through various call routing options to finally get where you need to go? And how many of those calls end up at voice mail or a dead end? Who needs that?!

At Recreation Supply, your calls are always answered by a live person during regular business hours, so you can get the help you need promptly without the "automation frustration." RecSupply product specialists are happy to help you with product choices, answer your questions, and guide you through our growing catalog of swimming pool and aquatic facility related products.

RecSupply offers everything you need for your facility and the good old-fashioned customer service that you expect.

Why is the RecSupply company mascot the Otter?

Why did we choose the otter as our mascot? Well, one of the reasons is that they know how to have fun in the water! Pardon the ad...

Drain Cover Safety Recall

According to the U.S. Consumer Product Safety Commission (CPSC), several VGB-Approved drain covers are being recalled because they were incorrectly rated for protection against body entrapment by independent third party laboratories. Not all covers or applications are affected, but the CPSC has identified several covers by manufacturer and model number. Please bookmark this link and refer to it for the most up to date information regarding the recall:

http://www.poolsafely.gov/news-resources/recalls/

To determine if your pool or in-ground spa drain cover is subject to the recall, call the Drain Cover Recall Hotline toll free at 866-478-3521 or contact the drain cover manufacturer directly.

Customers will not incur costs for reasonable replacement/retrofit of recalled drain covers that are installed in accordance with the manufacturer's instructions. Pool Owners must register with the manufacturer of the recalled drain cover and, where applicable, have the service performed by the manufacturer's authorized service provider, in order to avoid incurring costs for the replacement or retrofit of recalled covers.

Of the covers that we distribute, some (but not all) covers manufactured by AquaStar, Hayward Pool Products, Pentair, Waterway Plastics, and Lawson Aquatics are subject to the recall. None of the Eureka Manufacturing VGB stainless steel covers or fiberglass grates are subject to the recall. If you have any questions about whether or not your covers are subject to the recall, please review the list at the website linked above or contact the manufacturer directly. If you need help determining the manufacturer and model number of a cover you purchased from us, please call us toll free at 800-437-8072 or email us.

Paragon Starting Blocks

We have finally added Paragon starting blocks to our website. While we have offered them for sale through our catalog for as long as I can remember, they do require extra details when ordering, so we are unlikely to sell the items on our website. However, photos and product information for many of the most popular Paragon starting blocks are now available to help assist you in your starting platform shopping. Of course, we can provide any Paragon starting blocks and equipment. If you can't find it on our website, please give us a call toll free at 1-800-437-8072 or drop us an email.

Discount Code for the month of April - Test Kit Reagents!

It's time to replace your test kit reagents for the upcoming season...and to help you out, we are offering 10% off replacement reagents ordered through RecSupply.com for the rest of the month! The discount applies to Taylor Technologies liquid reagents, LaMotte liquid reagents and tablets, and Hanna Instruments test meter reagents listed on our website. Visit our reagent page and do your shopping. Then, when you are ready to check out, don't forget to use coupon code "APR11REA". You should see your discount applied to your prices when you get to the payment portion of checkout. If you have any difficulty, call us toll free at 1-800-437-8072 for assistance. We appreciate your business!

Frog Log and some new inflatables

The Frog Log!

We just got another shipment in from Swimline. The Frog Log is just one of several items that were added to RecSupply.com today. It is a great way for home pool owners to accommodate some of the little critters that find their way into pools and give them a chance to get out alive. Afte all, who likes cleaning dead critters out of swimming pools?

We also got some unique new inflatables into stock today!



The EZ-Ring!




The Orca Squirt-Gun Ride-On!





The Giant T-Rex!

 




The Puddle Jumper Toddler Seat!

  


The Alien Eyeball Toss Game!

 Finally, we received a shipment of the Pool Tunes Floating Speaker & LED Light. This item will transmit from your MP3 player's headset jack to the floating speaker. I am anxious to try this out at my home pool. While I don't expect BOSE quality sound, of course, I expect it should be more than adequate for some nice outdoor listening, and I won't have to worry about getting the speaker wet because it's waterproof up to 3 feet underwater for 30 minutes. When I checked out this item at the Pool/Spa Expo in Las Vegas last fall, I thought that for the price, this could be alright!





PoolTunes Floating Speaker!

  

2011 Catalog...have you gotten yours yet?

If you are a buyer for a commercial swimming pool or aquatics facility, you should have received our 2011 catalog by now. If you haven't gotten your copy, email us at sales@recsupply.com to request one and we will drop it in the mail right away. If you can't wait, you can download our catalog in PDF format from our Literature Department or flip through it on our Athletic Business microsite! Just click on the Catalogs tab, and you should be able to figure out what to do from there. There were a few minor errors in the catalog. The PDF version on our website is the most up-to-date version, with most errors corrected. The most significant changes are to a couple of the Aqua Products Pool Cleaner features on page 2, and also some of the "Gallons Filtered" and cleaner coverage in the table at the bottom of that page. I received some updated information after we went to press. Thanks for checking in!

This is the place to see what's going on behind the scenes!

RecSupply.com has undergone some significant changes in the last couple months, and we are working hard to improve our features and add more products and helpful information to the site.

In 2011, we switched to a new website content management system. As part of the switch, we imported some recently active customer information, but not all customers were able to import. If you have trouble logging in to our site with your existing login and password, or if you have an existing mail order account that you would like to access online, please call me, Kari, Jamie or Natalie. One of us can work with you to securely activate your online account access. Or, if you like, you may create a new account and we can link your existing account to it at your request.

This week we have activated about 200 new items on our website. Several of them can be viewed in our new category "New for 2011!" We have many more items to add. We also activated some new, informative pages for our "Call For Pricing" Items... things like large filters, pool heaters, gutters and bulkheads, grating, and more. While these items are not available for purchase online, we want you to know that the products are available and give you some useful information. However, we require a little more information from you in order to select and price the most appropriate product for your application. Check out the "Custom Items" link in the menu bar.

Today, we implemented a design change to pages in the Parts Department so that the pages are easier to read. We still have a lot of work to do to match part descriptions to the numbered diagrams. The Parts Department is a little frustrating right now and not where we want it to be. Please be patient with us since there is a lot of work to do. In the meantime, email or call us if you need assistance with parts ordering.

Our 2011 catalog mails out to our customer list the week of March 20-26. If you are expecting a copy in the mail and don't see it by around April 10, then call or email us! We will be happy to send one out right away. Or, if you prefer, you will be able to download it in PDF format from our site.

-Cal H.